Cloak FAQs

When are Hero cloaks back in stock?

We're aiming for mid-late October, after we've sewn and shipped all of our Drop 3 cloaks. We don't do pre-orders :(

Is there a waitlist/can I be notified?

We don't have a specific cloak mailing list.

But you can subscribe to our email newsletters via the footer of this site, to stay updated! Promise we won't spam you – we don't have time to anyway.

General FAQs

Do you do pre-orders?

Not at the moment, sorry. We make everything in small quantities by hand so pre-orders don’t really make sense for us. This extra admin would also take time away from sewing.

Where can I buy your products?

We don’t have a physical store, but we occasionally host pop-up drop parties in Melbourne, Australia. Follow our socials, or subscribe to our newsletter (in the footer) to stay updated on upcoming events.

Can I pick up my order?

Generally no, as we make everything at our house. Buuut if you're visiting Melbourne from overseas, we could try to work something out! Let us know when you're in town: howdy@banjovalley.com.au

If you know us personally, please don't pay for shipping. Message us for a special code!

Shipping & returns

Do you ship to my country?

Probably! We ship via Australia Post.

If your location isn't currently available at checkout, send an email to howdy@banjovalley.com.au and we'll do our best to add it.

For international delivery times, check Australia Post. You may experience prolonged delays due to customs checks outside of our control.

Will I have to pay customs/duties on my order?

Depends on where you live. All orders are dispatched from Melbourne, Australia.

For our US customers, tariffs are shown and paid for at checkout. Hopefully that means no surprise fees when your product arrives.

For other countries, duties and taxes might still apply when your order arrives. They're set by your country’s customs and will need to be paid on your end – unfortunately we don’t get to control this :(

Banjo Valley is legally obliged to declare the full value of each order.

What if my parcel gets lost/stolen?

We'll arrange for 'signature on delivery' for orders over $100AUD and all International orders.

All international orders are shipped via Australia Post. You'll receive an email confirmation with your tracking number once your order is dispatched. In the unlikely case of your parcel getting lost, we'll most likely refund you as we make products in limited quantities and don't always have replacement stock on hand.

Unfortunately, we can’t take responsibility for stolen parcels after the order is marked 'Delivered', but we know it’s a terrible feeling. If this happens, email us howdy@banjovalley.com.au and we'll figure something out.